Function of Enterprise-grade Call Center software

Function of Enterprise-grade Call Center software
Call control for the level of our business will allow your agents to have more professional interaction.Agents can make and receive calls directly from your browser, phone or IP phone.

Advanced: call control features such as call hold, transfer, Conference calling and call monitoring arepresented in an intuitive interface, your agents can benefit from enterprise-class functionality withoutthe complexity of the regimen studied long lines.
Route calls to available agents best: our skills-based routing algorithm of redirecting the calls to the dealer with the skills or expertise to address effectively the needs of the customer. Call Center software Smart routingtechnology and flexibility to ensure that your staff more effectively and efficiently by leaving the agents flexibility available for other calls.

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