Remote Support Software GoToAssist’s

Remote Support Software GoToAssist’s
Empower your IT staff with remote support capability directly and not need supervision.
It professionals, consultants and managed service providers can quickly deliver direct technicalassistance and strong surveillance with remote support software of GoToAssist.
Unlimited Live end-user support
Transition from a support calls for a support session online with just one click. PC access and controlof end user and Mac computers to solve problems quickly.
Access and control Unattended computers
Deploying a small software ahead of time and you can connect at any time to the automatic machinefor emergency or routine maintenance.
Computer support and remote servers without a face.
Shared access the unattended machine between the team members.
Support Team-Based
Use personal management center based on your web site, you can set many technicians have GoToAssist remote support, for them and determine the automatic machines can access. Set up asmany web sites as you need IT.
Mobile device remote support
Provide support from anywhere using the iPad or Android mobile device. Instantly connect with your PC and solve the technical problems of the clients free of charge. Visit the machine unattended andprovides advanced remote support with a paid subscription.
You can also provide support for iPad and iPhone users and their mobile devices. Conduct chatsessions, profile updates and install the equipment.
Learn more about GoToAssist mobile device support.
Support customer initiated
Let your customers ask for help from anywhere. GoToAssist integration in your website, communitysupport or self-serving social portal with client-intiated support. Clients connect to the support Repvia chat and constantly switching to a screen sharing session if needed.
GoToAssist Express integrates with the Get Satisfaction community.
Learn more about supporting the client-initiated.
Provide remote support at any time from anywhere
First remote support sections directly from the web interface, your system tray or from the iPad or Android device. No matter where you are, always ready to provide quick support.
The main feature of remote assistance

Two-way Screen Sharing
Both the customer and the IT technician can share their screen.


In a chat session
Each technique can chat with 8 clients at a time.


Support Mac
Provide remote support for both PC and Mac users-from either a PC or a Mac computer. (Somefeatures not available on the Mac platform. *)


Mobile Device Support
Provides support for iPad, iPhone and Android devices.


Multi-session
Each support technician can support up to 8 clients at a time on a Mac or PC.


File Transfer
Useful for applying patches, send the URL and get the log files.


Reboot/Reconnect
Technicians can restart the customer's computer and automatically reconnect to the support sessionin progress.


The partnership group
Reps can invite other support representatives to participate in the remote assistance session to solve the problem more quickly.


API integration
Integration with existing infrastructure and applications.



Remote diagnosis
Technical staff can easily access the system information of your customers using a custom tool.


Annotation tools
Both the technician and the customer can draw, highlight and point to items right on the screen.


Multi-monitor Navigation
Technicians can easily move around the desktop settings screen of the customer.


Log-In as Administrator
IT help desk administrator can remotely log on to the client's computer to perform system administrative tasks without interrupting the session in progress. (Includes Send-Ctrl-Alt-Del.)


Reporting Session
Take notes during and at the end of the session, handing the monitoring sessions for companies and watched time spent supporting users.


The session transfer
Support reps can move the remote support session to a representative (tier 1 and tier 2).


Recording session
Use the recording features the option to capture positive support and chat sessions for auditing andtraining. The recordings are archived for 90 days and can be downloaded for your storage.


Support remote desktop (RDP)
Provide support for RDP sessions.


Wake-on-LAN (WoL)
Wake the computer is in sleep mode or power off to provide surveillance support.

* Features not available with Mac support include Reverse Screen Sharing, Annotation tools andReboot/Reconnect.
Integrated service desk Module (optional)
The perfect companion to GoToAssist remote support, GoToAssist Service Desk provides a simple way, trr

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